YOUR QUESTIONS
Find the answers on the PRODUCT page .
Our mission is to allow you to live the life you love to the full, to be yourself, here, now and together with others. Put simply, to live as a family. Escape Lifestyle means “breaking free of the constraints” of being parents. To help you ensure that your kids remain a joy to be shared, not an obstacle to your freedom. Because you like to travel, explore and share, and help your kids discover the wonders around them. We’ve designed these travel products for you, and also with you.
IMPORTANT ! À CONSERVER POUR DE FUTURS BESOINS DE RÉFÉRENCE.
TRANSAT NUAJ
Poids de l'enfant : 0 à 9 KG
GO FREE SAS
9 rue des Figuiers, 13540 Aix en Provence, France
Instructions relatives à un montage et à une utilisation correcte et sûre du transat :
AVERTISSEMENT :
Ne jamais laisser l’enfant sans surveillance.
Il est dangereux d’utiliser ce transat sur une surface en hauteur : par exemple, une table.
Ce transat n’est pas prévu pour de longues périodes de sommeil.
Toujours utiliser le système de retenue.
Ne pas utiliser le transat dès lors que l’enfant tient assis tout seul
Ne pas déplacer et ne pas soulever le transat lorsque l’enfant est à l’intérieur
Ce transat ne remplace pas un couffin ou un lit. Lorsque l’enfant a besoin de dormir, il convient de le placer dans un couffin ou un lit approprié.
Ne pas utiliser le transat si des composants sont cassés ou manquants.
Ne pas utiliser d’accessoires ou pièces de rechange autres que ceux approuvés par le fabricant.
Recommandation de lavage: 30° en machine, cycle délicat
Conforme aux exigences de sécurité / Testé en laboratoire agréé selon le décret n° 91-1292 - décembre 1991 - EN 12790:2009.
Despite all the care taken in design and implementation, there may still be manufacturing defects, latent defects and issues preventing the proper functioning of the product. Our products are guaranteed for 2 years (or 3 years if you’ve registered your products on our site within 3 months of the purchase date). Remember to consult the “Warranty” page for more information and know the steps you have to follow.
If you can’t find the answer to your question, don’t hesitate to contact customer service via the CONTACT page.
It is specified that people wishing to use it for professional use do so under their own responsibility, and are invited to check and comply with the regulations in force at the time of use.
Faq Sections
Our mission is to allow you to live the life you love to the full, to be yourself, here, now and together with others. Put simply, to live as a family. Escape Lifestyle means “breaking free of the constraints” of being parents. To help you ensure that your kids remain a joy to be shared, not an obstacle to your freedom. Because you like to travel, explore and share, and help your kids discover the wonders around them. We’ve designed these travel products for you, and also with you.
To simplify family life with practical equipment to offer new opportunities for traveling with
your kids.
Travel, move, discover, meet, play sports. So that parents and kids can thrive together.
Escape offers innovative childcare equipment, optimized for use on the move: light, compact
and practical. Our products are intended to keep a low profile to let you savor the present
moment.
Naos is the name of a star. At Escape, we wanted this cot to be the symbol of a bright point
in the night, a place where kids are carried by dreams, where they can feel good.
To us, the star also symbolizes a journey: the shepherd’s star which guides travelers and
navigators through the night.
Naos wants to put stars in the eyes of parents and their kids!
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Our products are designed in France. We design our products in house or through our
network of experts.
We go through all the stages: defining the need and concept/layout/product
definition/prototyping with expert suppliers/development/test validation/certification of
conformity to the standard/mass production/warehousing/shipping. Our head office is located
near to Aix en Provence, France.
We give particular attention to respecting the environment throughout the product life cycle:
designed exactly as necessary without wasting resources and with materials and packaging
that are essentially recyclable.
Despite all the care taken in design and implementation, there may still be manufacturing defects, latent defects and issues preventing the proper functioning of the product. Our products are guaranteed for 2 years (or 3 years if you’ve registered your products on our site within 3 months of the purchase date). Remember to consult the “Warranty” page for more information and know the steps you have to follow.
If you can’t find the answer to your question, don’t hesitate to contact customer service via the CONTACT page.
You’ll find all the technical characteristics (weight, dimensions, colors, functionality, etc.) on the page of each product
For specific questions, see the FAQ > Themes section.
If you can’t find the answer to your question, don’t hesitate to contact customer service via the CONTACT page.
The mattress is encased in a protective cover which is removable for machine washing at 30°. Just pull the zipper to open the cover.
The mattress foam can be washed with plain water (with a sponge or in the bathtub).
Please note: we have deliberately removed the zipper attachment. This is so that we can meet a requirement of the standard which requires that the child doesn’t have access to the foam. So when you want to remove your mattress, you can use a small metal paperclip-like object to help you.
The difference only relates to the color: Coral for the brand “Escape Lifestyle” and Turquoise for the brand “Babymoov by Escape Lifestyle”.
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OEKO-TEX (or ÖKO-TEX) is an independent German label which warranties the human- ecological qualities of textiles, i.e. they contain little or no products that are toxic to health, skin and the environment.
Our sheet and our mosquito net are certified, i.e. they are safe for babies’ skin.
If you want to know more, visit the official OEKO-TEX website.
We currently offer the sheet in white color (100% cotton without dyes). Certain other colors are being developed in the next few months.
Discover the printable PDF PRODUCT file.
The bed roof is now available for sale! It fits on your old Naos beds, but also on the new model. It also fits perfectly on the Babymoov version.
Find the answers in the PRODUCT page.
You can check the status of your order on our website. The possible statuses of the orders are as follows:
- payment accepted: we’ve recorded your order, which was accepted following the successful completion of online payment
- in preparation: our industrial and logistics site has issued the delivery slip and is preparing your order. We contact the carrier you’ve selected for the delivery of the package
- shipped: the carrier you’ve selected has picked up your order. You can track the package on their website directly through the tracking number
- delivered: the package was delivered to the delivery address
Simply log into your customer account.
The shipping costs are linked to the type of order (depending on the product purchased) and the selected delivery method (Mondial Relay, Chronopost, etc.).
You can select a pickup point or a delivery to your home. We offer you this choice when placing your order.
Initially, we will be delivering mainly to France, Belgium and Switzerland. There are plans to extend the store to European countries, but we first need to organize ourselves at the logistical and regulatory levels before we can sell and ship our products abroad.
Yes, it can. Simply fill out the requested fields correctly at the time of ordering.
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Simply fill out the warranty form on the CONTACT page >>
You have 3 months after your purchase to qualify for the extended warranty.
The serial number of the original Naos folding bed is written on the bed frame.
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According to article L121-21 of the Consumer Code, you can express your desire to return
an order within 14 days of the date of receipt of your package, via our CONTACT page.
On receipt of this e-mail, we’ll send you a return slip prepaid by us. You then have 20 days to
return the new product to us in its original packaging (unused).
On receipt of the package, we’ll check its condition. If it’s in new condition, we’ll proceed to
issue you a full refund of its purchase price.
More information can be found in the terms of use.
Your package must be returned to our manufacturing and logistics partner (Pantomeca) located in Niort. The condition of your package will be check there and repaired if necessary.
IMPORTANT ! À CONSERVER POUR DE FUTURS BESOINS DE RÉFÉRENCE.
TRANSAT NUAJ
Poids de l'enfant : 0 à 9 KG
GO FREE SAS
9 rue des Figuiers, 13540 Aix en Provence, France
Instructions relatives à un montage et à une utilisation correcte et sûre du transat :
AVERTISSEMENT :
Ne jamais laisser l’enfant sans surveillance.
Il est dangereux d’utiliser ce transat sur une surface en hauteur : par exemple, une table.
Ce transat n’est pas prévu pour de longues périodes de sommeil.
Toujours utiliser le système de retenue.
Ne pas utiliser le transat dès lors que l’enfant tient assis tout seul
Ne pas déplacer et ne pas soulever le transat lorsque l’enfant est à l’intérieur
Ce transat ne remplace pas un couffin ou un lit. Lorsque l’enfant a besoin de dormir, il convient de le placer dans un couffin ou un lit approprié.
Ne pas utiliser le transat si des composants sont cassés ou manquants.
Ne pas utiliser d’accessoires ou pièces de rechange autres que ceux approuvés par le fabricant.
Recommandation de lavage: 30° en machine, cycle délicat
Conforme aux exigences de sécurité / Testé en laboratoire agréé selon le décret n° 91-1292 - décembre 1991 - EN 12790:2009.
TRANSAT NUAJ
Age de l'enfant : 0 à 9 KG
GO FREE SAS
9 rue des Figuiers, 13540 Aix en Provence
Conforme aux exigences de sécurité / Conforme à la norme NF EN 12790:2009.
Ne pas utiliser le transat lorsque l’enfant commence à essayer de s’assoir.
Ce transat n’est pas prévu pour de longues périodes de sommeil.
Les instructions de montages sont indiqués sur le sac de transport.
Fabriqué en France.