Withdrawal and return policy

Can I return my order? Within what period? How do I do this?

According to article L121-21 of the Consumer Code, you can express your desire to return

an order within 14 days of the date of receipt of your package, via our CONTACT page.

On receipt of this e-mail, we’ll send you a return slip prepaid by us. You then have 20 days to

return the new product to us in its original packaging (unused).

On receipt of the package, we’ll check its condition. If it’s in new condition, we’ll proceed to

issue you a full refund of its purchase price.

More information can be found in the terms of use.

Why is the company name on the return slip different from Escape Lifestyle?

Your package must be returned to our manufacturing and logistics partner (Pantomeca) located in Niort. The condition of your package will be check there and repaired if necessary.