Escape Lifestyle products

Where are the products designed? . . .

Our products are designed in France. We design our products in house or through our

network of experts.

We go through all the stages: defining the need and concept/layout/product

definition/prototyping with expert suppliers/development/test validation/certification of

conformity to the standard/mass production/warehousing/shipping. Our head office is located

near to Aix en Provence, France.

We give particular attention to respecting the environment throughout the product life cycle:

designed exactly as necessary without wasting resources and with materials and packaging

that are essentially recyclable.

I have a broken part. Can you exchange it for me? 

Despite all the care taken in design and implementation, there may still be manufacturing defects, latent defects and issues preventing the proper functioning of the product. Our products are guaranteed for 2 years (or 3 years if you’ve registered your products on our site within 3 months of the purchase date). Remember to consult the “Warranty” page for more information and know the steps you have to follow.

If you can’t find the answer to your question, don’t hesitate to contact customer service via the CONTACT page.

I have a question about a product. Where can I find information?

You’ll find all the technical characteristics (weight, dimensions, colors, functionality, etc.) on the page of each product

For specific questions, see the FAQ > Themes section.

If you can’t find the answer to your question, don’t hesitate to contact customer service via the CONTACT page.